Question 1

How do I create an account at 11qp?

Accepted Answer

Create an account at 11qp it's free and takes less than 2 minutes. Visit the registration page, fill in your full name, CPF, date of birth, phone number with area code, email, and set a password. After accepting the Terms and Conditions, access is granted immediately. No deposit is required to open an account — you're free to explore the platform before adding any funds.

Question 2

What documents do I need to submit to create an account?

Accepted Answer

No documents are required at sign-up. All you need is your CPF, email, and phone number to create an account and start using the platform. Identity verification (KYC) — which requires a photo ID (RG, CNH, or passport) and proof of address — is only requested before your first withdrawal or in cases where the compliance team at 11qp identifies a need for additional verification. The process is completed through the account panel and review is finished within 24 business hours.

Question 3

Can I have more than one account at 11qp?

Accepted Answer

No. The 11qp only allows one account per person, identified by CPF, email, and device. Creating multiple accounts violates the Terms and Conditions and may result in all accounts involved being closed, including any bonus balances. If you previously had an account and want to reactivate it, contact support via live chat before attempting to create a new one — in many cases it's possible to restore your original account.

Question 4

What is the minimum age to register at 11qp?

Accepted Answer

The minimum age to create an account and use any service at 11qp is 18 years of age. This requirement is verified by CPF at registration and confirmed during the KYC process before the first withdrawal. Accounts belonging to users under 18 are closed immediately, with the balance returned to the legal guardian. The 11qp has a zero-tolerance policy regarding underage access to the platform.

Question 5

I forgot my password — how do I recover access?

Accepted Answer

On the 11qp login, click "Forgot my password" and enter your registered email. You'll receive a reset link within seconds — the link expires in 30 minutes. If you don't receive the email, check your spam folder. If the issue persists, contact support via live chat with your CPF on hand for identity verification and manual account recovery.

Question 6

How do I update my personal details on my account?

Accepted Answer

Some details, such as your phone number and address, can be updated directly in your account dashboard under "Settings." Changes to your email, CPF, or date of birth require additional verification and must be requested through support via live chat or by emailing suporte@11qp.click, along with a photo ID for validation. The response time for these requests is up to 48 business hours.

Question 7

How do I make a deposit at 11qp?

Accepted Answer

Log in to your 11qp account 11qp, go to the "Deposit" section in your dashboard and choose your preferred payment method. For Pix, the system generates a QR Code or Pix key — copy and paste it into your bank's app (Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, Inter, or any other Pix-enabled bank) and confirm the transfer. Your balance is updated within seconds, with no fee from 11qp. For full details on all available methods, visit the Deposits & Withdrawals.

Question 8

What is the minimum deposit amount on 11qp?

Accepted Answer

The minimum deposit via Pix at 11qp is R$ 20.00. For boleto bancário, the minimum amount may vary — check the Deposits & Withdrawals for the latest amounts for each method. It's worth noting that your first deposit of R$ 20.00 or more automatically activates the 100% welcome bonus — no promo code needed.

Question 9

What payment methods are accepted?

Accepted Answer

The 11qp accepts all major Brazilian payment methods: Pix (recommended — instant), boleto bancário, credit card, debit card, PicPay, and Mercado Pago. Pix is the fastest option and carries no fees — funds appear in your account within seconds of the transfer being confirmed. For boleto, processing takes up to 1 business day. All other methods are processed within a few minutes.

Question 10

I made a Pix deposit but my balance hasn't updated — what should I do?

Accepted Answer

Pix deposits at 11qp are processed within seconds in the vast majority of cases. If after 5 minutes the balance still hasn't appeared, check: whether the Pix receipt from your bank confirms the transaction was completed (not just initiated); whether the Pix was sent to the correct key generated by 11qp (keys expire after a few minutes — generate a new one if needed); and that there is no scheduled maintenance currently underway. If your receipt confirms the transfer was sent but the balance still hasn't appeared, contact support via live chat with your receipt ready — the team resolves it within minutes.

Question 11

Does 11qp charge fees on deposits?

Accepted Answer

The 11qp does not charge any fees on Pix deposits. For other methods such as credit card or boleto, fees may be applied by the payment provider — these are displayed before you confirm the transaction. The amount you send is the amount that appears in your available betting balance, with no platform deductions.

Question 12

How do I request a withdrawal at 11qp?

Accepted Answer

Log in, go to "Withdrawals" in your account dashboard, enter the amount you want to withdraw and your registered Pix key. Confirm the transaction with your password and the withdrawal is processed. For verified accounts (KYC approved), the Pix transfer hits your bank within 5 minutes — any day, any time, including weekends and holidays. The Pix key used for withdrawals must be linked to a bank account under your CPF.

Question 13

What is the minimum withdrawal amount?

Accepted Answer

The minimum withdrawal amount via Pix at 11qp is R$ 30.00. Withdrawals below this amount are not processed — the balance remains in your account until you reach the minimum. There is no defined maximum withdrawal amount, although requests above a certain value may go through additional security verification before processing, in accordance with regulatory requirements.

Question 14

How long does a withdrawal take to reach my account?

Accepted Answer

For accounts with approved KYC, withdrawals are processed within 5 minutes of a Pix request — in most cases even faster. For accounts that haven't completed identity verification yet, the first withdrawal may take up to 24 business hours while the KYC process is reviewed. Once approved, all subsequent withdrawals follow the standard 5-minute timeframe. The 11qp does not charge fees on Pix withdrawals.

Question 15

My withdrawal has been pending for over 24 hours — what happened?

Accepted Answer

Withdrawals that take longer than expected usually have one of the following causes: pending KYC verification (first withdrawal), a Pix key that doesn't match the CPF registered on the account, a bonus balance with incomplete rollover included in the requested withdrawal, or a security review for a high-value request. Contact support via live chat or at suporte@11qp.click with your withdrawal request number — the team will check the status within minutes and guide you through the next steps.

Question 16

Can I cancel a withdrawal request?

Accepted Answer

Withdrawals with a status of "Processing" or "Completed" cannot be cancelled. If the withdrawal still shows a "Pending" status in your account panel, it may be possible to cancel it directly from the panel before processing begins — click on the pending withdrawal and check whether the cancellation option is available. If you're unsure, contact support immediately via live chat, as the cancellation must be done before processing starts.

Question 17

How does the 11qp welcome bonus work?

Accepted Answer

The welcome bonus at 11qp is 100% of your first deposit, up to R$ 500.00. It's activated automatically on your first deposit — no code required. Deposit R$ 20.00 and play with R$ 40.00; deposit R$ 500.00 and play with R$ 1,000.00. The bonus balance is kept separate from your real balance and counts toward the rollover. Full terms are available on the Welcome Bonus.

Question 18

What is rollover and how does it work on 11qp?

Accepted Answer

Rollover is the wagering requirement that must be met to convert bonus balance into real balance available for withdrawal. For example: if the bonus rollover is 5x and you received R$ 100.00 in bonus funds, you'll need to place R$ 500.00 in valid bets before you can withdraw that amount. The 11qp presents rollover terms clearly before you activate any promotion — no hidden fine print. Bets on the Brasileirão, Libertadores, Live Casino, and slots with odds above the defined minimum all count toward the rollover.

Question 19

How does 11qp's weekly cashback work?

Accepted Answer

Every Saturday, 11qp calculates the week's net losses (total deposited minus total withdrawn and remaining balance) and credits a percentage as cashback directly to your real account balance — with no rollover. Cashback is credited automatically for all users with an active account, no request needed. The percentage and full details of the cashback program are available on the Promotions.

Question 20

Does the bonus have an expiration date?

Accepted Answer

Yes. All bonuses at 11qp have a deadline for completing the rollover — generally between 7 and 30 days, depending on the promotion. The deadline is always clearly displayed before you activate the bonus. If the rollover is not completed within the timeframe, the remaining bonus balance is automatically cancelled, but your real account balance is not affected. You can check active bonuses and their deadlines in the account panel under "Promotions".

Question 21

How do I use a freebet on 11qp?

Accepted Answer

Freebets are betting credits that appear as a payment option when you confirm a bet. Select the market you want (for example, the result of Flamengo's next Brasileirão match), enter the amount, and before confirming you'll see the option to use your available freebet. With freebets, only the winnings are credited — the original stake is not returned. The expiry date and minimum accepted odds are listed in the terms of each freebet available in your panel.

Question 22

How do I place a bet on the Brasileirão or Libertadores?

Accepted Answer

Log in and go to the "Football" section or search for the competition you want — Brasileirão or Libertadores. Click on a game, choose your market (result, handicap, over/under, both teams to score, corners, and more), and click the desired odds to add them to your bet slip. In the bet panel, enter your stake and confirm. You can combine multiple games into a parlay for higher odds. Results are processed automatically when the game ends.

Question 23

Can I bet on live games at 11qp?

Accepted Answer

Yes. The 11qp offers live betting with real-time updated odds for Brasileirão Série A, Libertadores, Copa do Brasil, and other competitions. In the "Live" section, you'll find all ongoing matches with markets available for in-play betting — current score, next goal, corners, cards, and much more. Odds shift as the match progresses, meaning the same bet can have different values depending on when you confirm it.

Question 24

What happens if a game is canceled or postponed?

Accepted Answer

If a game is canceled, postponed, or declared void by the organizing body, all bets on that event are canceled and the staked amount is fully refunded to your account balance — this includes multiples, where the canceled game is removed from the combination and the remaining selections stand. The refund is processed automatically as soon as 11qp receives official confirmation of the cancellation. Postponements of up to 24 hours generally do not result in automatic cancellation — the match remains active for betting until a new decision is made.

Question 25

How do I calculate my bet return?

Accepted Answer

The 11qp uses decimal odds (the standard format in Brazil). The calculation is straightforward: total return = stake × odds. For example: R$ 50.00 placed on odds of 2.40 returns R$ 120.00 if correct (R$ 50.00 stake + R$ 70.00 profit). On the bet confirmation screen, the potential return is calculated and displayed automatically before you confirm — no manual math needed.

Question 26

Does 11qp offer cash out (early bet settlement)?

Accepted Answer

Yes, 11qp offers a cash out option on selected bets. Cash out lets you settle a bet before the final result, receiving a partial amount calculated based on the current event probability. The option appears in your active bet history when available for that specific market. Not all markets support cash out — availability is indicated at the time of placing the bet and during live tracking.

Question 27

How does the live casino at 11qp work?

Accepted Answer

The live casino at 11qp streams games in real time with real dealers, captured by cameras in professional studios. You can watch the dealer shuffle cards or spin the roulette wheel on your screen in high definition. Available games include European roulette, blackjack, baccarat, game shows, and more. Several studios feature Portuguese-speaking dealers, making the experience much more familiar for players in Brazil. Visit the Casino after logging in to see all available games.

Question 28

What are slots and how do you play them at 11qp?

Accepted Answer

Slots are digital slot machine games with a wide range of themes — sports, mythology, adventure, classic fruit, and many more. At 11qp, you'll find hundreds of slots from well-known providers. It's simple: set your bet amount, hit spin, and wait for the result. Each slot has an RTP (Return to Player) that shows the average payout percentage over time — this figure is displayed on each game's page. Slots are games of pure chance — no strategy can change the RTP.

Question 29

How do crash games work (Aviator, Spaceman)?

Accepted Answer

Crash games feature a multiplier that starts at 1x and climbs progressively — sometimes reaching 100x or more — until it "crashes" at a random point. You place your bet before the round begins and can cash out at any time while the multiplier is rising. If you cash out before the crash, you receive your stake multiplied by the odds at the moment you withdrew. If the multiplier crashes before you cash out, your bet is lost. Aviator and Spaceman are the most popular — available at 11qp casino after logging in.

Question 30

Can I use the welcome bonus on casino games?

Accepted Answer

Yes. The welcome bonus at 11qp can be used on Sports Betting and casino games — slots, crash games, and select table games. Using the bonus in Live Casino may be restricted depending on the specific promotion. Full details on which games count toward the rollover and which are excluded are available on the Welcome Bonus and in your account's active bonuses panel.

Question 31

How do I keep my 11qp account secure?

Accepted Answer

The key security measures for your account at 11qp: use a strong password with uppercase letters, lowercase letters, numbers, and symbols; enable two-factor authentication (2FA) in your panel's security settings; never share your password with anyone, including people who claim to be employees of 11qp (support will never ask for your password); and always check that the address in your browser bar is exactly 11qp.click before entering any details. On shared devices, always log out when you're done.

Question 32

How do I close my 11qp account?

Accepted Answer

To permanently close your account, contact 11qp via live chat or by email at suporte@11qp.click. Before closing your account, make sure to withdraw all available funds — once closed, the account cannot be reopened and any unwithdrown balance will be held for 90 days for processing. If the reason for closing is related to managing your betting habits, consider the temporary or permanent self-exclusion option available in the Responsible Gambling in the panel — it's faster and has the same practical effect.

Question 33

How do I view my bet and transaction history?

Accepted Answer

In your account dashboard at 11qp, go to "History" to see all your bets with date, odds, stake, and result. Under "Transactions," you'll find a full statement of deposits, withdrawals, and bonus credits. Both sections have filters by period, game type, and status. Records are kept for at least 12 months and can be exported as a report — handy for personal expense tracking and income tax filing.

Question 34

How do I turn off notifications and emails from 11qp?

Accepted Answer

Go to "Preferences" in your account dashboard and adjust your notification settings as you like — promotional emails, SMS, and push notifications can each be turned off independently. If you want to stop receiving all marketing communications without closing your account, enable "Block Promotions" in the Responsible Gambling. Security notifications (login confirmation, withdrawal requested) cannot be turned off, as they are essential for protecting your account.

Question 35

How do I set a weekly deposit limit on 11qp?

Accepted Answer

Log in and go to "Responsible Gambling" in your account dashboard. Select "Deposit Limit" and set the maximum amount per day, week, or month. The limit takes effect immediately. To lower a limit, the change applies right away. To raise an existing limit, there is a mandatory 7-day waiting period — this asymmetry is intentional and is there to protect you from impulsive decisions. Full details on all available tools can be found on the Responsible Gambling.

Question 36

How do I self-exclude from the platform?

Accepted Answer

Self-exclusion can be activated through the account dashboard under "Responsible Gambling" or requested directly via live chat support. You can choose a temporary self-exclusion (from 1 to 12 months) or a permanent one. Activation is immediate — once confirmed, access to deposits and betting is blocked, marketing communications are disabled, and you are removed from all promotional lists. The 11qp will not send emails or make calls trying to reverse your decision. Any available balance can be withdrawn via Pix even during the exclusion period.

Question 37

What is the cooling-off period and how do you activate it?

Accepted Answer

A cooling-off period is a temporary account pause of 24 hours, 7 days, or 30 days. During this time, you cannot deposit or place bets, but you can still log in to track pending withdrawals or request a withdrawal of your available balance. Activation is immediate via the account dashboard or through chat support. The cooling-off period cannot be ended early — this is a safeguard against impulsive decisions in the hours right after activation.

Question 38

Where can I get help if I feel I'm gambling too much?

Accepted Answer

Recognizing that there may be a problem is the most important step. Free resources available in Brazil: CVV (Centro de Valorização da Vida) — call 188 (free, 24/7, nationwide) for emotional support; CAPS (Centro de Atenção Psicossocial) — free care through the SUS for addiction and compulsive behavior; Jogadores Anônimos Brasil — in-person and online support groups. The support of 11qp can also activate protection tools immediately via live chat — just let them know you want to secure your account.

Question 39

'; html += highlightText(r.question, query); html += '

Accepted Answer

' + r.answer + '

11qp FAQ — Get Your Questions Answered Here

Everything you need to know about 11qp, all in one place

What sets 11qp apart for players in Brazil

Ready to Get Started at 11qp?